OFFICIAL GUIDED TOURS OF GRANADA

In each experience you will find the specific meeting point for that service. In case of change or modification, our agents will contact you by telephone, WhatsApp or email, or a combination of them so that you can be aware of the new location and at the new time.

1. We advise the client, before making the reservation, to carefully read the cancellation policies of the service they want to contract, as well as the general terms and conditions of contract.

2. In the event that there is no specific cancellation policy for the specific product or service, the cancellation policy that appears in the . Terms and Conditions of Contract will apply.

3.If there are particular conditions in the service or product, the particular conditions of the service or product will apply, surpassing the particular conditions in status to the general cancellation policy that appears in the Terms and conditions of contract.

1. According to the regulations of some monuments, such as the Alhambra and the Generalife or the Alcázar of Seville, and as a security protocol, it is mandatory to provide full name, surname and DNI/Passport/Official document issued by the Ministry of the Interior of each country, of all visitors to the monument.

2. You must indicate the full name, surname and DNI/Passport/Official document issued by the Ministry of the Interior of each country, of each visitor at the TIME OF MAKING THE RESERVATION. You can provide this information through the website or once you pay for your visit, you will receive an email so you can identify your companions quickly and easily. Failure to identify visitors in a timely manner will result in the loss of their tickets.

3. Access to the venue will be through scanning the visitors' DNI or Passport. For this reason, the DNI or passport must be the ORIGINAL ones and the SAME ones provided when making the reservation.

4. Access to the venue will be through scanning the visitors' DNI or Passport. For this reason, the DNI or passport must be the ORIGINAL ones and the SAME ones provided when making the reservation.
- Measures for health reasons (deleted)
- Important information to make reservations.
During the booking process, the software will obligatorily ask you for certain information, which is necessary for the correct functioning of your tour.
1. Name, surname, passport and tax address of the reservation holder to be able to carry out billing and tax compliance of their payments.
2. facturación y cumplimiento fiscal de sus pagos.
3. Telephone and email of the passenger who takes charge of the reservation during the trip, to be able to contact you in case of variations in the tour or other circumstances. Depending on the monument to visit, names, surnames and ID of all participants. .
4. Select the language of the product carefully, since you will not be able to change it later.